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Intelliverse Adds Testing and
Monitoring Capabilities to Increase VoIP Quality for Users
Other topics: Triple Play Testing,
VoIP Quality,
Triple Play Retail Sales
June 26, 2007
BUSINESS WIRE
Company Deploys Integrated Service Assurance Solutions from Brix
Networks That Help Customers Diagnose Call Issues – Increasing Quality
and Satisfaction
ATLANTA - Intelliverse, a leading provider of IP communications, today
announced the addition of new converged service assurance solutions
from Brix Networks for its hosted VoIP solutions, Talking Planet and
callEverywhere. The offering includes both active (on-demand) and
passive (live) monitoring capabilities, which helps customers diagnose
the route of call quality issues. |
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Using active
monitoring, users can now simulate a VoIP call from their current
location and test the Quality of Experience (QoE) for latency and
jitter on the call. Each call is then given a Mean Opinion Score
(MOS), which is provided to the end user and automatically loaded into
the CRM system and can be archived for future record. This feature
gives customer service agents the data necessary to quickly diagnose
where the problem lies.
Brix Verifiers have also been added to Intelliverse solution as a way
to passively monitor VoIP traffic at different points in the network.
The verifiers constantly monitor the speed on the network and report
back to a central database allowing Intelliverse to analyze
quality-related metrics across the entire network. Alarms in the
system actively alert the network operations center in the event that
a Brix Verifier begins reporting statistics that are below a preset
acceptable level.
“It is important for us to always offer customers an array of stand
out services that will ultimately increase the quality for users,”
said Kevin M. Moran, president and CEO of Intelliverse. “The VoIP
market is becoming more and more competitive. By constantly injecting
our service with outstanding features and the latest improvements, we
are staying ahead of the curve and providing the best possible product
to our customers.”
About Intelliverse
Intelliverse is a provider of hosted IP based communications solutions
that enable consumers and businesses of all sizes to communicate more
effectively. With solid technology foundations in VoIP, IVR and
Messaging, Intelliverse draws on its 20-year experience with telephony
based services to offer solutions based on cutting edge technology
strengthened by the core foundation of an established provider.
Intelliverse is headquartered in Atlanta and offers its services
throughout North America. More information can be found at
www.intelliverse.com. |
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