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Natural Convergence
silhouette Release 3.1 Enables More Feature-Rich Hosted VoIP Service
for Small Business Customers
Other topics: VoIP Lawful
Intercept, Conference CommunicAsia
2007
BUSINESS WIRE
June 18, 2007
Enhancements Boost the Small Business Administrator’s Productivity and
Improve Service Providers’ Business Case
OTTAWA - Natural Convergence Inc., a supplier of hosted VoIP (Voice
over Internet Protocol) software for service providers supporting the
small business market, announced the general availability of Release
3.1 of its silhouette product. Natural Convergence — with 20,000
licenses in use – is already established as an industry leader in
hosted key systems. Natural Convergence improves VoIP service
providers’ business case with silhouette 3.1, introducing a host of
new value-added features that enhance small business administrators’
Web-based control over their organizations’ services. |
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“Our primary focus with
Release 3.1 is to allow the small business administrators to be more
productive,” said David Cork, Chief Executive Officer, Natural
Convergence. “With the enhanced features in silhouette 3.1, we are
helping the administrators manage their companies’ most vital tool,
their communications system, more effectively and efficiently —
without having to call their service providers’ help desks. This, in
turn, improves our service-provider customers’ revenue opportunities
and profitability.”
With silhouette 3.1, Natural Convergence has automated the small
business administrator’s most common tasks. Default call-coverage
settings can be utilized, freeing the administrator from manual
configuration of each user’s settings. Administrators can quickly
reset voice-mail access personal identification numbers (PINs) without
involving the VoIP service provider — a time-saving measure, as users
frequently forget their voice-mail PINs. Release 3.1 also gives
administrators per-user control over the outgoing-call numbers to be
shown on recipients’ phones; this enables the small business to
protect the confidentiality of particular users and ensure that calls
are returned properly.
Other new features made available with Release 3.1 of silhouette
include enhanced intercom and paging capabilities, hands-free answer
back and a more customizable auto attendant’s directory. Natural
Convergence has added French and Dutch as options for user languages,
enabling service providers to support small businesses in more markets
worldwide. Additionally, the range of IP phones that a small business
can use has been expanded, increasing a service provider’s flexibility
to support a wider array of equipment.
“Natural Convergence’s constant development of features in silhouette
is providing us with the tools we need to be successful in the small
business market,” said Jay Swayze, President of BluArc Communications
(www.bluarc.ca). “Small businesses are replacing their aging key
systems, and Natural Convergence enables us to profitably address this
market opportunity. The improvements and the added functionality of
the self-service features in silhouette 3.1 further reduces our
customer care costs thereby improving our business case.”
About Natural Convergence
Natural Convergence supplies hosted VoIP software that enables service
providers to sell dramatically improved services to the huge, yet
untapped, small business market. Its silhouette application replaces
traditional key systems, combining familiar functionality with
powerful cost and performance advantages. Its go-to-market channel
strategy is optimized to the buying habits of small businesses — from
value-added resellers, through service providers and original
equipment manufacturers. Natural Convergence is headquartered in
Ottawa, Canada. |
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