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Advanced VoIP Network
Redefines Telecom Support
Other topics: Converged IP
Broadband Systems, Triple Play
Service Platform
PRWEB
April 9, 2007
Voice over Internet Protocol (VoIP) is changing the face of telecom,
changing not only consumers' cost expectations but also challenging
traditional operating procedures. Companies that have developed VoIP
networks from the ground up have the unique opportunity to address
long-standing operational issues common among traditional Telcos.
Gafachi Communications is one such carrier, which has spent years
developing custom network functionality to provide a new level of
customer support and network reliability. |
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Rochester, New York -
Voice over Internet Protocol (VoIP) is changing the face of telecom,
changing not only consumers' cost expectations but also challenging
traditional operating procedures. Companies that have developed VoIP
networks from the ground up have the unique opportunity to address
long-standing operational issues common among traditional Telcos.
Gafachi Communications is one such carrier, which has spent years
developing custom network functionality to provide a new level of
customer support and network reliability.
Wholesale telecom has long been plagued with inefficiencies when it
comes to providing valuable technical support to its customer base.
The diversity of vendors magnifies these challenges in ever-changing
VoIP networks. Carriers often times lack the ability to pinpoint
customers' issues in a timely manner, due to inherent network design
shortcomings. Gafachi employs real-time call tracing with protocol
captures of all TDM-side signaling (SS7). Their proprietary call
tracing utility allows Gafachi's technicians to non-intrusively set up
account-specific call traces, on the VoIP-side of the network, based
on parameters such as IP, call source, and call target. In depth media
tracing options can be selected to allow for detailed analysis of RTP,
DTMF and T.38, and unlike most vendors' equipment, Gafachi has the
capability to capture and store traces on call-by-call basis rather
than as a large cluster of data. This ability to quickly and
effectively track every call across multiple points in their network
allows Gafachi to provide a new level of customer support.
Troubleshooting customer interoperability is a critical component of
providing wholesale VoIP services. However, often times the most
valuable customer support is that which helps a customer track and
grow their business. Traditionally, the only information a customer
receives from their carrier is a call detail record, which often
provides limited data and is not easily accessible. "Gafachi aims to
go beyond billing summaries with our custom suite of tools, which
focus on tracking, reporting, and analysis of calls (TRAC)", said
Frank Conjerti, Network Systems Development Engineer at Gafachi. TRAC
enables Gafachi to provide their customers with real-time on-line CDRs,
hourly utilization statistics, allowing for quick and fine-grain
provisioning, and comprehensive call treatment statistics. These tools
allow Gafachi to provide their customers with the valuable data
wholesale customers have been waiting for.
While price is often the bottom line in wholesale communications, it
should not be the only factor when deciding on a carrier. With the
emergence of VoIP, there are now carriers, such as Gafachi, offering a
new level of service which not only saves you money but also time.
Gafachi Communications is a wholesale VoIP carrier offering
termination and origination across their own IP-based network,
reaching over 170 global destinations. Gafachi aims to provide a
reliable, high-quality service at a competitive price, without the
usual hassles associated with wholesale telecom. |
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