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Web Hosting, VoIP Firm, Covad,
Featured at Channel Partners Conference & Expo News
Other topics: Signaling VoIP Gateway,
VoIP Testing and Monitoring
The Hosting News
March 12, 2007
San Jose, California - Web host and national provider of integrated
voice and data communications firm, Covad Communications Group, Inc.,
was recently featured at the 2007 Channel Partners Conference and Expo
in Las Vegas.
Eric Weiss, Chief Marketing Officer of Covad, participated on a panel
titled “Bundle Up! VoIP CPE/Services Ease SMB Sales,” which focused on
how service providers and equipment makers, are partnering to sell
Voice over IP services to small and medium businesses through Value
Added Resellers (VARs) and other channel partners. |
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Covad has developed
enhanced ordering and support tools, by delivering communications
products, including hosted and non-hosted voice solutions, integrated
access, T1, and high capacity fixed wireless broadband. ADSL 2+ and
bonded T1 will join this innovative product portfolio later this year.
The company has also recently introduced an enhanced commission plan
featuring competitive commission rates, evergreen residual
commissions, and a predictable quarterly bonus on all new customer
revenue.
Mr. Weiss explained, “Small business customers want a simple, bundled
product sold by a local dealer who understands them and their business
needs. Channel partners want a supplier with a complete product
portfolio and excellent service and support. Covad delivers on both
counts, resulting in better local service and support for our
customers, and an ongoing source of new business for our channel
partners.”
According to the company, Covad has enjoyed considerable success by
bundling its award-winning Covad ClearEdge voice services with
industry leading PBX and IP-PBX systems from companies such as Cisco
and TalkSwitch. The company has built an impressive network of
thousands of VARs, dealers, referral partners, and sales agents that
sell the entire portfolio of Covad’s data, voice, and wireless
solutions. Covad’s nationwide footprint enables these channel partners
to better serve their business customers with multiple locations.
John Macario, the panel moderator and President of Savatar, a strategy
and technology consulting firm specializing in the small business
market added, “Small and medium businesses strongly prefer purchasing
VoIP solutions from local dealers that they know and trust. Companies
like Covad understand that they must equip their channel partners with
the products, support and system tools they require to succeed in the
marketplace.”
Covad endeavors to employ unique applications such as innovative chat
solutions and knowledge management solutions with key vendors to
enhance its own capabilities and expertise in customer experience
management. Covad partners with Source 1 HTMT on a six sigma process
to continuously improve customer interactions. This is supplemented by
other key vendor relationships, including third party quality
monitoring and consulting. Continuous auditing, clarification and
refinement of existing processes are also provided, for quality
assurance and specialized, targeted customer solutions.
A nationwide provider of integrated voice and data communications,
Covad offers DSL, Voice Over IP, T1, web hosting, managed security, IP
and dial-up, wireless broadband, and bundled voice and data services
directly through Covad's network and through Internet Service
Providers, value-added resellers, telecommunications carriers and
affinity groups to small and medium-sized businesses and home users.
According to the company, as the first company to commercially deploy
DSL in the United States, Covad has spent hundreds of millions of
dollars building a network that passes more than 57 million homes and
businesses in 44 states - the largest nationwide footprint of any DSL
company. Covad broadband services are currently available across the
nation in 235 Metropolitan Statistical Areas (MSAs) which represent
over 50 percent of all US homes and businesses. Corporate headquarters
is located at 110 Rio Robles, San Jose, California 95134. Telephone:
1-888-GO-COVAD. |
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