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Global Crossing Simplifies
Transition to VoIP for Enterprises
Other Topics: VoIP Interoperable Access Solution,
VoIP Collaboration Services,
Triple Play of IP Services
PRNewswire
March 1, 2007
Company's Managed IP Telephony Solutions Provides Single Point of
Contact for Customized IP Telephony Solutions
Florham Park, N.J.Global Crossing, a leading global IP solutions
provider,
today announced it is making it easier for enterprises to migrate from
traditional
telephony to Voice over Internet Protocol (VoIP) by introducing Global
Crossing
Managed IP Telephony Solutions(TM). The service enables customers to
take
advantage of VoIP's enhanced capabilities and more predictable cost
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Using Global Crossing
Managed IP Telephony Solutions, enterprises can
bundle and customize the company's VoIP service elements to save money
and
simplify the transition to an integrated VoIP solution. As part of the
company's VoIP Professional Services portfolio, Managed IP Telephony
Solutions integrates the Global Crossing Enterprise VoIP Services(TM)
portfolio with Avaya Inc.'s IP telephony hardware and software
components.
These bundled -- yet customizable -- solutions include equipment
selection,
procurement and installation; local, long distance, international and
toll-free calling; private numbering plans, collaboration tools and
other
advanced features; on-site technical assistance; and remote support.
Global
Crossing will serve as a single point of contact for the entire
cutover,
including switching from existing services to VoIP and conducting
employee
training.
"Global Crossing's Professional Services deliver value to overburdened
internal IT departments by giving them access to a knowledgeable VoIP
consultant who can build the solution that best fits their business
needs
and optimizes their equipment and networking resources," said Anthony
Christie, Global Crossing's chief marketing officer. "Our Managed IP
Telephony Solutions build on the extensive experience we've developed
by
providing advanced IP solutions to our enterprise customers, and our
partnership with Avaya complements our core strength in this area."
Global Crossing will help enterprises configure equipment and services
elements, and then will work with the customer and Avaya to develop a
comprehensive implementation and installation plan for the entire VoIP
solution, including all IP PBX and SIP trunking requirements. A
multi-site
enterprise will find that an IP PBX can typically serve multiple
locations,
providing significant cost savings. Solutions can be implemented on
the
enterprise premises or hosted in a Global Crossing colocation
facility.
Implementation managers from Global Crossing oversee the installation
and
ensure all aspects of the network are operational end to end. In
addition,
Global Crossing will manage and support existing customer equipment
based
on a successful site survey study.
After implementation, Global Crossing provides technical support for
part replacement, real-time alarm monitoring, remote technical support
and
on-site assistance. Global Crossing also serves as the single point of
contact for equipment and network services, as well as technical
support.
"Global Crossing's partnership with Avaya for the delivery of Managed
IP Telephony Solutions is a classic 'win-win' for enterprise
customers,"
said Brian Washburn, principal analyst at Current Analysis. "Between
Global
Crossing's robust suite of VoIP services and Avaya's IP telephony
hardware
and software capabilities, enterprises are able to enjoy the benefits
of a
managed VoIP solution that aligns with their specific requirements and
objectives."
Enterprises may also request a Global Crossing VoIP Network Readiness
Assessment before equipment selection to help them analyze whether or
not
they are ready to migrate from a traditional Time Division
Multiplexing
(TDM) voice network environment to a converged IP network. The
assessment
measures network performance factors that can affect VoIP quality,
such as
delay, jitter, packet loss, reliability, availability, scalability,
packet
prioritization and overall network design.
"The complexities of IP telephony and unified communications are
driving significant adoption to managed, and even hosted, VoIP
offerings,"
said Dan O'Connell, research director at Gartner Dataquest Research.
"Enterprises increasingly look to their carriers to integrate VoIP
applications with the underlying IP transport infrastructure."
Customers may draw from the entire Global Crossing Enterprise VoIP
Services portfolio to develop a complete VoIP solution that meets
their
needs.
These services include the following:
- VoIP On-Net Plus -- a fully integrated VoIP-based Voice Virtual
Private
Network (VVPN) that provides location-to-location dialing, private
numbering plans and access to several industry-leading features, such
as VoIP Community Peering, VoIP Ready Access collaboration tools and
Cross Protocol Routing.
- VoIP Outbound -- a national/domestic outbound calling service that
includes international dialing capabilities to more than 240 countries
worldwide, as well as the industry-leading VoIP Community Peering
feature.
- VoIP Local Service -- an inbound local service that provides
nationwide
Direct Inward Dialing/Direct Dial Inward (DID/DDI) functionality via a
single IP interconnection. Customers can eliminate the need for
traditional Foreign Exchange-type services by routing multiple market
originations to a single IP connection.
- VoIP Toll Free -- a service that supports the completion of North
American Dial Plan toll-free numbers to customers via an IP-based
connection. All standard toll-free routing services are available.
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