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Telrex Announces CallRex™
Release 3.5 Delivering New Capabilities for Business-Class VoIP Call
Recording and Monitoring
Other Topics: Triple Play Service
Assurance, IP Phone System
BUSINESS WIRE
January 22, 2007
New Distributed-Services Software Architecture Provides Mid-Size
Businesses and Call Centers with Enterprise Scalability, Enhanced
Multi-Site Support, Streamlined Storage and Archiving, and Additional
Security
Kirkland, Wash. - Telrex, developer of VoIP call recording and
monitoring software for businesses using IP PBXs or hosted VoIP
services, today announced the release of CallRex Professional 3.5
featuring an advanced distributed-services software architecture.
CallRex 3.5 delivers greater scalability, high reliability and
additional security, plus new features for multi-site deployments,
including enhanced multi-site call recording and monitoring, advanced
file transfers, flexible storage and streamlined archiving. CallRex
was the first VoIP call-recording solution verified to record
encrypted VoIP calls for Cisco CallManager 5.0, and CallRex version
3.5 now provides additional security to ensure that call recording
files cannot be secretly altered. |
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Distributed-Services Software Architecture
The innovative CallRex 3.5 distributed-services software architecture
features separate services for status, control, recording and
conversion of VoIP phone calls. CallRex 3.5 services operate
independently and are deployed on industry-standard Windows servers in
single- or multi-server configurations. Together, the CallRex 3.5
services enable the recording, monitoring, retrieval, playback and
utilization of call recordings from any location. This next-generation
design provides high reliability and enables virtually unlimited
scalability across multiple servers and multiple office locations.
“The CallRex 3.5 platform gives us the enterprise scalability that our
growing company requires,” says Jay Whalen, Manager of I.T.
Infrastructure at Global Forex Trading (GFT), a world–leading provider
of real–time currency and equity derivatives services for retail and
institutional traders. “With CallRex 3.5, we have a great deal of
flexibility in how we deploy and manage CallRex for our worldwide
office locations and remote users.”
Enhanced Multi-Site Support
Businesses and call centers with multiple office locations benefit
from the enhanced multi-site support of CallRex 3.5. In addition to
providing full-time and automatically triggered call recording,
CallRex 3.5 enables on-demand recording and real-time monitoring of
employees’ phone calls from any location across the entire
organization. Through the CallRex 3.5 user interface, authorized
individuals are presented with the real-time status of every licensed
IP phone on the system. Supervisors and managers are able to
selectively monitor and record designated users regardless of their
location.
CallRex can be physically deployed across multiple sites or located
centrally depending upon customers’ infrastructure requirements.
CallRex software is licensed on a per-user basis resulting in no
additional software costs to deploy multiple servers. CallRex 3.5 is
managed as a single virtual system from any location providing for
ease of administration.
Streamlined Storage and Archiving
CallRex 3.5 provides multiple options for storing recorded calls, and
delivers enhanced archiving features to streamline management and
administration. With CallRex 3.5, call recordings can be stored on a
centralized server, stored locally across multiple servers, or stored
directly on Network Attached Storage (NAS) or on a Storage Area
Network (SAN).
Advanced file transfer options enable call-recording files to be
transferred automatically in real time, or transferred in batch at
off-peak times for efficient network bandwidth utilization. Batch
transfers can be initiated automatically according to flexible
predefined schedules set globally or on a per-server basis. As call
recordings are transferred from primary storage to archived storage,
CallRex 3.5 enables the automatic tracking of files across multiple
locations over time, ensuring ready access to call recordings.
Additional Security
CallRex is the first IP-based call recording and monitoring solution
verified to record encrypted VoIP calls with Cisco Unified CallManager
5.0. Previously, companies deploying VoIP call-recording solutions
were forced to disable call encryption in order to record their calls.
Now with CallRex, companies can both record their calls and maintain
secure call encryption to meet stringent security, legal and
regulatory requirements. Telrex is a partner in the Cisco Technology
Developer Program and has met the interoperability criteria for Cisco
Unified CallManager version 5.0.
CallRex 3.5 delivers digital watermarking security to ensure that call
recordings, once created, cannot be secretly altered or edited. For
each recorded call, CallRex digital watermarking generates a unique
signature associated with the data file. Any change made to a call
recording disrupts its watermark indicating that tampering has
occurred. Authorized users are able to validate the watermark at any
time. CallRex digital watermarking provides additional security,
enhances audit-trail integrity and raises the standards for legal and
regulatory compliance.
“CallRex 3.5 represents a significant advancement in the architecture
and capabilities of the CallRex platform,” said Bob Cordes, VP Product
Management and Marketing at Telrex. “As call recording and monitoring
continues to gain acceptance as a standard business application for
dispute resolution, regulatory compliance and training purposes,
Telrex continues to set the standard for practical, affordable VoIP
call recording.”
For more information about CallRex Professional 3.5 or to request a
free, fully functional evaluation, please visit www.telrex.com or call
425-827-6156.
About Telrex
Telrex provides VoIP call recording and monitoring solutions to small
and medium businesses using an IP PBX or hosted VoIP services. CallRex
supports IP-based phone systems, VoIP softswitches and unified
communications solutions from Cisco, Avaya, Nortel, Microsoft, 3Com,
Mitel, ShoreTel, BroadSoft, Sylantro, Tekelec, NEC, Siemens, Asterisk,
Pingtel, Fonality, TalkSwitch, Switchvox and more. Telrex offers its
suite of call recording and monitoring software through value-added
resellers worldwide.
Contacts
Telrex
Andy Mercker, Director of Marketing, 425-827-6156 x124
amercker@telrex.com |
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